Our aim is to ensure that you receive your order as quickly as possible.

Once your order has been successfully submitted, we will process it within a week. Once it is on its way, you will receive an email notification containing your tracking information, as well as an estimated delivery date from our delivery partner.

Please note that delivery times may vary due to circumstances such as distance, local holidays and any other external factors beyond the control of SynTesla and the carrier.

In addition, during promotional campaigns, delivery times may be longer than usual.

Please do not hesitate to contact us if you have any questions about the status of your order. If you already have a tracking number, please check the status of your order on the carrier’s website.

Our returns and exchanges policy page is available here : Refund and Returns Policy

Once your purchase has been confirmed, you will receive a notification with a summary of your order and a tracking number. All you have to do is use this number on the carrier site you chose when you placed your order.

SynTesla is a one-person company, and despite the fact that we (I) have to take care of all the stages of design, manufacture, marketing and shipping, we will do our utmost to respond to you as quickly as possible and to give you complete satisfaction. And to get in touch with us, use the contact form!

If your country is not yet listed as a destination country for our products, contact us and we will find the best solution for you.